Please note, these FAQs are meant as a guide and helpful tool. They are not contractually binding and do not change or alter our Site’s Terms & Conditions.
- Coupon Codes 6
- Gift 4
- How To 11
- Ordering 6
- Payments 5
- Returns 4
- Shipping 6
- Technical Issues 3
- Your Protection 2
HOW DO COUPON CODES AFFECT MY RETURN?
If you decide to return items that have a discount applied to the whole order, the amount refunded will be subject to the minimum spend of the promo. This means that if the items returned bring the new order total below the minimum spend necessary to use the promo, the discounted amount will be deducted from the refund. Discounts and discount thresholds exclude postage and packaging. If the original order was returned and you would like to reorder another size, we cannot reissue a promo code or deduct the discount from your order.
I ENTERED MY PROMO CODE BUT IT DIDN’T WORK.
Our system will always recognize valid promo codes. Therefore, if the discount has not been deducted from your order, the code was incorrectly entered or is no longer valid. Promo codes can only be redeemed during the placement of orders and cannot be applied or amended once the order has been placed.
I FORGOT TO ADD A PROMO CODE.
Unfortunately, if you did not enter your coupon code at checkout, we cannot apply it to your order once it has been placed.
HOW DO I ADD A COUPON CODE?
When you place an order, you will see a box on the checkout page where you can enter your coupon code. The coupon code and discount will appear immediately and be added to your order total. The promo code must be redeemed at this point in the ordering process; it cannot be applied after the order has been processed. Only one promo code can be used per purchase. Promo code cannot be the only form of payment for an order. The cost of the order must exceed the cost of the promo code and a credit card must be provided.
WHERE CAN I GET A COUPON CODE?
Fanest coupon codes can be found in our newsletters. By subscribing to our newsletter, we will periodically email you our offers and promo codes. Please refer to the terms and conditions for our promo codes, as they will vary. Promo codes found on money saving websites such as promo sites or forums are not endorsed by Fanest and are outside of our control. They may be invalid or expired. We therefore cannot authorize discounts under these circumstances.
WHAT ARE FANEST PROMO CODES?
Fanest coupon codes are codes that can be applied to your order to receive a discount. These range from free shipping to merchandise discounts.
HOW CAN I PURCHASE A FANEST GIFT CARD?
We’re working on implementing this, it should be up soon.
I WANT TO RETURN ITEMS THAT I RECEIVED AS A GIFT.
Please read our Return Policy for full details.
CAN I SEND GIFTS TO MULTIPLE ADDRESSES?
Sorry our system will only allow for one shipping address per order. You will need to place one order per delivery address.
CAN I HAVE MY ORDER GIFT PACKAGED?
Sorry we do not offer gift packaging at this time.
HOW DO I UNSUBSCRIBE FROM THE FANEST NEWSLETTER?
Please use the link at the bottom of any promotional email from Fanest.
I NEED TO CHANGE MY ADDRESS OR OTHER DETAILS. WHAT SHOULD I DO?
Please log in to your account to change your personal details. Unfortunately, we cannot change the registered email address.
I HAVE A QUESTION THAT IS NOT ANSWERED HERE.
CAN I POST A REVIEW?
Yes, you can post a review for any item. Make sure you are logged-in to your account and click on Write a Review next to the desired product. Your review will not appear right away as it will take a little while to be processed.
I HAVE A SUGGESTION…
HOW DO I CONTACT FANEST?
HOW CAN I FIGURE OUT MY SIZE?
There are two ways:
- Every product has sizing information, you might have to scroll a bit to get to it.
- Check out our master sizing guide, here you can find 99% of all the sizing information.
I FORGOT MY PASSWORD – WHAT SHOULD I DO?
Go to My Account and click the ‘Forgotten Password’ link. You will receive an email explaining how to set a new password. Please ensure your email address is entered exactly as when you first registered it (as our system is very case sensitive). For your protection, the link expires three hours after the email was sent.
HOW DO I SUBSCRIBE TO THE FANEST NEWSLETTER?
Our email newsletter sign up can be found in the footer of any page on the Site. Click on the footer to open it and then enter your email address in the form field under Sign Up. Our newsletter will keep you up-to-date with the latest arrivals, exclusive promotions, and limited offers.
HOW DO I SHOP ONLINE?
Simply select an item from anywhere on the site, choose available options if any — then add to your shopping cart. When you have finished shopping follow the checkout procedure.
All prices shown are correct at the time we enter them into the system. The total cost of the order is the price of the products ordered plus tax, and shipping.
At checkout, you can review and change your order details on the Order Summary page.
When you’re ready to complete your order, click the “Check Out” button, and you will be taken to the Payment page. Make sure you review this page carefully, as you won’t be able to change the order once payment has been processed. You’ll also be sent a confirmation email shortly after placing your order.
HOW DO I CREATE AN ACCOUNT?
Go to the “My Account” page and enter your email and password under the “Not registered? No problem” section. Make sure that all required fields (indicated by an asterisk *) are completed. Finalize your details and enjoy your Fanest experience!
CAN I ORDER OVER THE PHONE?
We’re not taking orders over the phone at this time but if you’re having issues with the website you’re welcome to contact our Customer Center via live chat (blue bubble on the bottom right corner of the site) for further assistance.
HOW LONG CAN I KEEP ITEMS IN MY CART?
Products in your shopping cart will be cleared when your session expires. Unfortunately, if the order is not confirmed within one hour of the item being placed into the cart, we cannot guarantee the item(s) will still be available when the order is placed.
HOW DO I KNOW IF MY ORDER WAS RECEIVED?
When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details.
Alternately, you can log into your Fanest account and check your Order History in the My Account section.
WHAT HAPPENS IF AN ITEM IN MY ORDER IS NOT AVAILABLE?
If an item you have ordered is unavailable, you will receive an email or phone call from our customer service team.
WHAT HAPPENS IF I NOTICE THAT MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE PLACED MY ORDER?
CAN I MAKE CHANGES TO MY ORDER?
No. Unfortunately, we start to process your order as soon as we receive it, and therefore cannot cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy and are in saleable condition for a refund to the original form of payment within 30 days.
WHEN WILL I BE CHARGED?
Upon placing the order, we will charge your form of payment immediately.
CAN I PAY FOR MY ORDER WITH MULTIPLE CARDS?
Not at this moment.
WHAT SECURITY CHECKS ARE IN PLACE TO MAKE SURE MY PURCHASE IS VALID?
All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment then we will not be able to accept your order.
WHAT INFORMATION DO YOU REQUIRE?
You will be asked for your credit or debit card number, the expiration date, and the CVV number (last three digits on the signature strip on the back of your card) when you place your order.
HOW DO I PAY FOR MY ORDER?
Fanest gladly accepts PayPal, Bitcoin, Apple Pay and major credit/debit cards, such as Visa, MasterCard, AmericanExpress, DISCOVER and JCB. International credit cards with valid U.S. billing addresses will be accepted as a form of payment. Your card will be charged instantly after the transaction is complete. We apologize that we are unable to accept Bill Me Later, C.O.D. or checks at this time.
HOW DO I RETURN A GIFT?
Please refer to our Return Policy for full details.
WHAT SHOULD I DO IF THERE’S A PROBLEM WITH MY ORDER?
WHEN DO I RECEIVE MY REFUND ONCE I HAVE RETURNED AN ITEM?
We will process the return as soon as possible, but it can take up to 28 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.
WHAT IS YOUR RETURN POLICY?
Merchandise purchased on Fanest.com may not be returned or exchanged at any time unless the item is damaged. Everything sold on Fanest.com is made after the purchase is complete therefore we do not carry inventory for exchanges. Please make sure you go over our size guides to avoid getting the wrong size. Please read our Return Policy for full details.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes! We ship world wide!
I RECEIVED MULTIPLE BOXES, DID I GET CHARGED MULTIPLE DELIVERY FEES?
We know you are excited to receive your order. To ensure Fanest exceeds your expectations, we will occasionally ship an order separately. Please rest assured, we will only charge one delivery fee per order regardless of the number of boxes received.
I HAVEN’T RECEIVED MY ORDER.
Please locate your tracking number from the delivery confirmation email or by logging into your account. If there is a delay, this will be indicated on the courier’s website. Please contact our Customer Center via live chat (blue bubble on the bottom right corner of the site) for further assistance.
HOW DO I RECEIVE MY ORDER IF I AM NOT HOME?
We understand you are busy and cannot be home to wait for a delivery. The courier will leave your package at your home in a safe place, no signature required. If you live in an apartment complex, please check with the office, they may have accepted the delivery on your behalf.
HOW CAN I TRACK MY ORDER?
Please locate your tracking number from the delivery confirmation email or by logging into your account.
WHAT IS YOUR SHIPPING POLICY?
Please read our Shipping Policy for full details.
OTHER TECHNICAL PROBLEMS?
To help us investigate your problem please include as much of the following information as possible with regards to your system:
- Your Operating System (e.g. Windows 7, Mac OSX 10.1)
- Internet Browser & version (Internet Explorer 9, Safari 5)
- What time the problem occurred.
- Please cut and paste any error messages that appeared on your screen into the email.
AN ERROR MESSAGE SAYS MY CARD DETAILS ARE INCORRECT.
Please make sure that you entered your details exactly as they appear on the card. The card number should be entered without any spaces. The CVV number is the last three digits on the signature strip on the reverse of the card.
I CANNOT PROCESS MY ORDER.
Try to place your order again – sometimes when the Site is experiencing high demand, orders do not get placed. If it still does not work please make a note of what happens and what messages the Site gives you. It may also be necessary to try an alternative computer to ensure it is not a compatibility problem. If you are still having problems, try deleting the cookies / caches on your computer and then log back into your account. To do this you will need to go to the “Tools” tab in your Internet browser, select “Internet Options”, then choose “Delete Cookies” and hit OK. If further problems persist please get in touch with our customer service team via our Live Chat or by visiting our Contact Us page.
HOW SAFE IS SHOPPING ON FANEST.COM?
We realize how important it is to securely store any information that you provide. Fanest maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
HOW DO YOU KEEP MY PERSONAL INFORMATION SECURE?