Order Status

CAN I MAKE CHANGES TO MY ORDER?

No. Unfortunately, we start to process your order as soon as we receive it, and therefore cannot cancel or change your order.

WHAT HAPPENS IF I NOTICE THAT MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE PLACED MY ORDER?

If you notice your personal details are incorrect once you have placed your order, please contact our customer service team via our Live Chat or by visiting our Contact Us page.

WHAT HAPPENS IF AN ITEM IN MY ORDER IS NOT AVAILABLE?

If an item you have ordered is unavailable, you will receive an email from our customer service team.

HOW DO I KNOW IF MY ORDER WAS RECEIVED?

When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details.

Alternately, you can log into your Fanest account and check your Order History in the My Account section.