WOW0821240209BLCLJLLLML

My Cart
Checkout Secure Checkout Secure Checkout Secure

FAQs

FANEST FREQUENTLY ASKED QUESTIONS

Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.

 

HOW DO I CONTACT FANEST?

This page should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team by visiting our Contact Us page or sending a message via Live Chat (red and white bubble at the bottom right corner of your screen).

I HAVE A SUGGESTION...

We would love to hear from you! Get in touch with our customer service team by visiting our  Contact Us page or sending a message via Live Chat (red and white bubble at the bottom right corner of your screen).

CAN I POST A REVIEW?

Yes, you can post a review for any item. Make sure you are logged-in to your account and click on Write a Review next to the desired product. Your review will not appear right away as it will take a little while to be processed.

ACCOUNT INFORMATION

HOW DO I CREATE AN ACCOUNT?

  • Go to the SIGN IN / REGISTER page and click "Create an Account".
  • Complete all the required fields (indicated by an asterisk *)
  • Click Submit!

I FORGOT MY PASSWORD – WHAT SHOULD I DO?

Go to Log in and click the "Forgot It" link. You will receive an email explaining how to set a new password. Please ensure your email address is entered exactly as when you first registered it (as our system is very case sensitive). For your protection, the link expires three hours after the email was sent.

I NEED TO CHANGE MY ADDRESS OR OTHER DETAILS. WHAT SHOULD I DO?

Please let us know immediately via our Contact Us page or sending a message via Live Chat (red and white bubble at the bottom right corner of your screen). Depending how long it's been from the time you placed your order we might not be able to switch your address.

HOW DO I SUBSCRIBE TO THE EVOCKE NEWSLETTER?

Our email newsletter signup can be found in the footer of any page on the site. Click on the footer to open it and then enter your email address in the form field under Sign Up. Our newsletter will keep you up to date with the latest arrivals, exclusive promotions, and limited offers.

HOW DO I UNSUBSCRIBE FROM THE EVOCKE NEWSLETTER?

Please use the link at the bottom of any promotional email from EVOCKE. Please note, it may take up to 10 days for the system to reflect this change.


WHAT IS YOUR RETURN POLICY?
You may return your order for a 100% refund within 30 days from the date found in your packing slip. Return shipping must be at your own expense.


WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Amex and Paypal.

Added to cart!